At SUNTECH SOLUTIONS PRIVATE LIMITED (“we,” “our,” “us”), we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping, processing, and delivery practices for products purchased through suntechhub.com.
1. Order Processing
- Orders are processed after successful payment confirmation or order verification.
- We aim to process and dispatch orders within 1–3 business days, excluding weekends and public holidays.
- Orders placed after business hours, on weekends, or holidays may be processed on the next working day.
2. Shipping Coverage
- We currently ship products across India.
- Delivery availability may vary depending on the serviceability of your location and courier partner coverage.
3. Delivery Time
Estimated delivery timelines may vary depending on your location, product availability, and courier services:
- Metro Cities: 2–5 business days
- Non-Metro Cities & Towns: 4–8 business days
- Remote Locations: 5–10 business days
Please note that delivery timelines are estimated and may vary due to unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- We may offer free shipping on selected products, categories, or promotional campaigns.
- Additional delivery charges may apply for certain locations or bulky products.
5. Order Tracking
Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable), allowing you to monitor shipment progress.
6. Delayed Deliveries
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Public holidays or festivals
- Courier partner delays
- Natural disasters or unforeseen events
- Incorrect shipping information provided by customers
SUNTECH SOLUTIONS PRIVATE LIMITED shall not be held responsible for delays caused by third-party courier services or circumstances beyond our control.
7. Incorrect Address or Failed Delivery
- Customers are responsible for providing complete and accurate shipping details.
- If an incorrect or incomplete address is provided, delivery delays or failed delivery attempts may occur.
- Additional shipping charges may apply for re-delivery requests.
8. Damaged or Missing Products
If you receive a damaged, defective, or incomplete order:
- Please contact us within 48 hours of delivery.
- Share relevant photos, videos, and order details for verification.
- We will investigate the issue and provide a suitable resolution in accordance with our Return & Refund Policy.
9. Order Cancellation Before Shipping
Orders may be canceled before dispatch. Once the order has been shipped, cancellation requests may not be accepted and will be subject to our Return & Refund Policy.
10. Contact Us
If you have any questions regarding shipping or delivery, contact us:
SUNTECH SOLUTIONS PRIVATE LIMITED
📧 info@suntechhub.com
📞 +91 22 4565 7786
🏢 Ground Floor, 8B, SUN SRUSHTI CHS, SAKI VIHAR ROAD, TUNGA VILLAGE, POWAI, Mumbai, Mumbai Suburban, Maharashtra, India, 400072