Overview
Thank you for shopping at SUNTECH SOLUTIONS PRIVATE LIMITED. We take pride in providing quality electronic products and excellent customer service. If you are not fully satisfied with your purchase, we’re here to help with easy returns and refunds.
1. Eligibility for Returns
-
You can return most new, unopened items within 7–10 days of delivery for a full refund or replacement.
-
Items must be unused, undamaged, and returned in their original packaging (including accessories, manuals, and warranty cards).
-
Products that show signs of use, damage, or missing parts are not eligible for a full refund.
-
Certain items such as software, digital products, earphones, and hygiene-sensitive items cannot be returned once opened.
2. Return Process
-
Contact our support team at suntechhub.com within the return window.
-
Provide your order number, product details, and reason for return.
-
Once your request is approved, we’ll send you the return shipping details or arrange pickup (if available).
-
Please ensure the item is packed securely to prevent damage during return shipping.
3. Refunds
-
After receiving and inspecting your returned product, we’ll notify you about the status of your refund.
-
Approved refunds will be processed to your original payment method within 5–7 business days.
-
Shipping or COD charges (if any) are non-refundable.
-
If your return is due to a defective or wrong item, we will cover the return shipping cost.
4. Exchanges
-
We only replace items if they are defective or damaged.
-
To exchange an item, contact us at https://suntechhub.com/ with your order number and photos/videos of the issue.
5. Damaged or Defective Items
-
If you receive a damaged or defective product, please report it within 48 hours of delivery.
-
Provide clear photos or videos as proof, and our team will assist you with a replacement or refund.
6. Non-Returnable Items
-
Gift cards or promotional items.
-
Downloadable software or digital goods.
-
Products purchased during clearance or “final sale” events.
7. Contact Us
For any questions about returns, refunds, or exchanges, please contact us:
SUNTECH SOLUTIONS PRIVATE LIMITED
📧 info@suntechhub.com
📞 +91 22 4565 7786
🏢 Ground Floor, 8B, SUN SRUSHTI CHS, SAKI VIHAR ROAD, TUNGA VILLAGE, POWAI, Mumbai, Mumbai Suburban, Maharashtra, India, 400072.