Thank you for shopping with SUNTECH SOLUTIONS PRIVATE LIMITED. We strive to provide high-quality electronic products and a seamless shopping experience. This Refund & Cancellation Policy outlines the terms and conditions for order cancellations, refunds, and related requests.

1. Order Cancellation

Cancellation Before Shipment

  • Orders can be canceled before they are shipped from our warehouse.

  • To request a cancellation, please contact our support team as soon as possible with your order details.

  • If the cancellation request is approved before dispatch, a full refund will be issued to the original payment method.

Cancellation After Shipment

  • Once an order has been shipped, it cannot be canceled.

  • If you no longer wish to keep the product, you may request a return in accordance with our Return & Refund Policy after receiving the item.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

  • Order canceled before shipment.

  • Product received is damaged, defective, or incorrect.

  • Eligible product returned within the approved return period and meets return conditions.

  • Order cannot be fulfilled due to stock unavailability or other operational reasons.

Refund requests that do not meet our eligibility requirements may be declined.

3. Refund Process

  • Once your refund request is approved, we will initiate the refund process.

  • Refunds will be credited to the original payment method used during purchase.

  • Processing time may vary depending on your bank or payment provider, but refunds are generally completed within 5–7 business days after approval.

  • Customers will receive confirmation once the refund has been initiated.

4. Non-Refundable Charges

The following charges are generally non-refundable unless required by law or due to an error on our part:

  • Shipping and delivery charges.

  • Cash on Delivery (COD) fees.

  • Installation or service charges, if applicable.

5. Refunds for Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.

  • Provide your order number and clear photos or videos showing the issue.

  • Upon verification, we will arrange a replacement, return, or refund as appropriate.

  • Return shipping costs for verified defective or incorrect items will be covered by us.

6. Partial Refunds

Partial refunds may be issued in situations such as:

  • Products returned with missing accessories, manuals, warranty cards, or original packaging.

  • Products showing signs of use or damage not caused during shipping.

  • Returns received in a condition different from the original shipped condition.

7. Refund Processing Delays

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If the issue persists, contact our support team for assistance.

8. Contact Us

If you have any questions regarding cancellations, refunds, or related concerns, please contact us:

SUNTECH SOLUTIONS PRIVATE LIMITED

📧 Email: info@suntechhub.com

📞 Phone: +91 22 4565 7786

🏢 Address: Ground Floor, 8B, SUN SRUSHTI CHS, SAKI VIHAR ROAD, TUNGA VILLAGE, POWAI, Mumbai, Mumbai Suburban, Maharashtra, India, 400072

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